Frank Paternoster

Technologist | frank@paternoster.me

ABOUT

My name is Frank Paternoster and I'm a life-long technologist. For the last four years I've worked at Apple and Hogarth dealing directly with users in an IT capacity, but have always been intrigued by my brushes with product management. I previously took a contract role doing product work for Zagat's digital properties and more recently I had the privilege of taking General Assembly's Product Management Fundamentals course as well as mentoring subsequent classes as a Product Manager in Residence for General Assembly. Im looking to put this unique skill set to work building facilitating the creation of fantastic products. Check out the information below, or download it as a PDF. I'm looking forward to working with you.

WORK

Product Manager in Residence
General Assembly

Provided mentoring and guidance to students of Product Management Fundamentals. Through one-on-one and group meetings with students, I ensured each maintained pace with the course.

2014 - CURRENT

IN PROGRESS

Desktop Support Analyst
Hogarth Worldwide

Provided desktop support for 150+ users in our local office and remotely. Was responsible for the creation and management of user accounts and permissions, supporting and maintaining server hardware and software, and managed over 200 Macs using JAMF's Casper admin suite. During my tenure, I designed and deployed the infrastructure for three offices both domestically and abroad and executed numerous projects to increase workflow efficiency.

JULY 2013 - CURRENT

IN PROGRESS

Assistant Digital Product Manager
Zagat Survey

Focused primarily on revising a recent redesign of the Zagat website and iOS app in an agile environment. Based upon my analysis of extensive analytics and user testing, I worked closely with the creative, technical, product, project, and marketing teams to implement features and fixes throughout the site followed by extensive QA both before and after the fixes went live.

JUNE 2011 - SEPTEMBER 2011

Mac Genius
Apple Inc.

Provided technical support and taught customers in one-on-one training and workshops. Also performed hardware and software repairs on computers and mobile devices.

OCTOBER 2010 - JULY 2013



EDUCATION

Product Management Fundamentals
General Assembly
Certificate of Completion

2013

Bachelor of Science in Commerce
University of Virginia
Concentrations in Finance and IT, McIntire School of Commerce

2006 - 2010

Marketing Strategies in Global Markets - China
University of Virginia
Study Abroad

2009



HONORS & CERTIFICATIONS

Apple Certified Macintosh Technician
Apple

2012

iOS/iPod Device Certification
Apple

2011

National Society of Collegiate Scholars
University of Virginia

Membership awarded to the top 20th percentile of each class

2009

Dean's List
University of Virginia

2006 & 2007


SKILLS

OS X/iOS


HTML/CSS


Office/Visio/Project


Product Roadmapping


Wireframing/Storyboarding


Feature Prioriization



BLOG

Fell From The Tree Logo

Fell From the Tree

My blog where I discuss Apple, technology, design, and anything that interests me. Built on top of Bootstrap and powered by Wordpress, I designed and built this site from the ground up and continue to contribute to it on a regular basis.

technology

Amazon Cloud Player Product Presentation

My final presentation for Product Management Fundamentals, in which I presented the takeaways from the course using Amazon Cloud Player as a lens to demonstrate my learnings.

product management

Talk on Delivering Effective Presentations

Talk given to prospective product managers on how delivering clear, effective presentations to an audience.

presentations



CONTACT

Email
frank@paternoster.me

Location
Brooklyn, NY

Phone
(917) 902 - 8492

   

© Frank Paternoster 2014