Frank Paternoster

Technologist | fapaternoster@gmail.com

ABOUT

Passionate, results-driven IT leader with over ten years of progressive experience. Leveraging a strong financial background and sharp project management skills, established a proven track record of translating business requirements into cost-effective, sustainable solutions for complex, evolving organizations. Able to apply customer service concepts to IT to improve user experience for clients, employees, and partners. Resourceful and independent professional, with a propensity for working alongside a wide range of teams both internal and external.

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WORK

Regional Technology Director - Americas
Hogarth Worldwide

  • Promoted to current role overseeing all aspects of technology for the AMER region from Technical Operations Manager in August 2016 after being promoted from Desktop Support Analyst in January 2015
  • Led a diverse team of fifteen employees located in multiple countries supporting twelve offices in a mixed corporate and M&E environment
  • Responsible for a $15m budget across the region, ensuring efficient spend to support the fast-changing needs of the business
  • In partnership with business leadership, was responsible for planning, budgeting, and implementing all technical aspects of 14 office openings, closings, and moves across five countries
  • Planned, oversaw, and executed technical implementation of four M&A integrations
  • Rearchitected and oversaw implementation of JAMF endpoint management system to enable greater mobility and stricter adherence to compliance controls

JULY 2013 - PRESENT

IN PROGRESS

Mac Genius
Apple Inc.

  • Troubleshot and diagnosed hardware and software issues with computer and mobile products
  • Performed hardware and software repairs and upgrades
  • Enhanced customer experience by identifying educational opportunities during personal interactions with frustrated customers

OCT 2010 - JULY 2013

Assistant Digital Product Manager
Zagat Survey

  • Improved search algorithm based on Google Analytics analysis
  • Managed the technical development of an API designed to grant partners access to Zagat content and drafted the visual requirements for accessing and displaying content
  • Updated, created, and maintained static landing pages and press releases using the Drupal CMS
  • Organized and facilitated in-person and remote user testing
  • Created and maintained tasks and bugs using JIRA in an agile environment

JUNE 2011 - SEPT 2011


EDUCATION

Bachelor of Science in Commerce
University of Virginia
Concentrations in IT and Finance, McIntire School of Commerce

Product Management Fundamentals
General Assembly
Certificate of Completion


HONORS & CERTIFICATIONS

Certified Casper Expert
JAMF

2016

Certified JAMF Administrator
JAMF

2016

Apple Certified Macintosh Technician
Apple

2012

Dean's List
University of Virginia

2006 & 2007


SKILLS

Organizational Service Alignment


M&A Integration


IT Project Management


Vendor Management


Cost Reductions


Information/Network Security



CONTACT

Email
fapaternoster@gmail.com

Linkedin

Location
Orlando, FL

Phone
(917) 902 - 8492

 

© Frank Paternoster 2020